As the latest technologies are incorporated into the business process, organizations will naturally become more comfortable when working with third-party technology vendors. This means the ability to identify, select, and manage the right technology vendor can make the difference between the success and failure of a new business initiative. But, while many sourcing and vendor management (SVM) professionals are starting to play an increasingly important role in this emerging technology evaluation process, many of Forrester’s sourcing clients explain that their involvement is not always clearly defined, resulting in a more reactive and makeshift role than they would like.

Why? In part, it’s due to the historical nature of the challenges SVM professionals face. For example, emerging technologies are not traditionally considered the responsibility of sourcing professionals, making them a less likely player for key insight. Additionally, the high standards sourcing applies to larger contracts often raises red flags, which does not translate very easily to new technologies. The unintended consequence? SVM professionals often slow the adoption process and are viewed as barriers to innovation, rather than supporters and enablers.

Despite these challenges, at Forrester, we’re still hearing that sourcing’s role is becoming more relevant and more valued in the evaluation process. In order to better understand the changing role sourcing plays when evaluating emerging technology, we asked 113 SVM professionals about their current focus and outlook on emerging technologies—including which technologies would impact their business over the next five years, and whether they were actively involved in sourcing these technologies in 2010 to 2011. The result? Key differences exist between the expectations for various technologies, and the actual role of sourcing. For example:

• SaaS and business analytics are expected to have significant business impact. This result is in line with the rapid growth of these technologies: SaaS is infiltrating most enterprises with a dramatic affect on software and services contracts, while the evolution of business analytics still holds the promise of significant business impact. But, when it comes to actively sourcing these technologies—we saw a great difference. While 58% of respondents are involved in sourcing SaaS today, only 47% are currently sourcing business analytics.

• SVM professionals can play a more active role in mobility and UC. We weren’t too surprised to learn that the more cutting-edge technologies are also the ones currently lacking SVM’s involvement. These technologies include videoconferecing tools, tablet PCs, and social technologies, which will all have a big impact on the business, but are not currently influenced by the sourcing team. But this gap between the expected value and current role of sourcing may highlight a long-term opportunity: as IT and the business select which new buzz technologies to adopt, they will need help clarifying contractual terms and distinguishing vendor offerings. That’s where SVM professionals should chime in, to improve the relevance in the emerging technology process.

What about SVM professionals who have a clearly established role in the new technology adoption process? Even in these instances, the level of contribution often varies significantly. We found that:

• When involved, SVM focuses on contractual terms, and vendor viability. By negotiating prices, establishing exit clauses, ensuring compliance standards, and investigating vendors’ financial stability, SVM professionals are helping mitigate the risks inherent in new technology evaluations.

• Security, scalability, and integration requirements are likely IT specialist domain. Although SVM professionals will work with IT to define contractual terms, the vast majority are willing to defer to the expertise of IT specialists in these areas.

In the end, it’s important for SVM professionals to clearly define and take ownership of their responsibilities in the evaluation process. Otherwise, establishing sourcing’s value within the business will become an increasingly difficult task. This means sourcing professionals need to proactively show IT and the business examples of how sourcing has helped in the past—and use those examples to clarify future roles. And amongst other things, SVM must be prepared to enable innovation, by providing new levels of flexibility. Rather than slowing the adoption process, consider raising concerns and allowing business users to decide if the risks are acceptable and reasonable.

Chris Andrews is Senior Analyst at Forrester Research (FORR), serving sourcing and vendor management professionals. His research focuses on how organizations can identify, integrate, and manage innovation and emerging technologies.

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Global IT Support Vendor

IT consulting companies, first and foremost, enable businesses to focus on their key functions. When non-professionals undertake the task of setting up and maintaining IT systems, it is likely to consume more time, which could have been used on strategizing and improving revenues. Besides, it may even result in a sub-standard information technology setup, prone to frequent breakdowns. According to the US Consumer Report for 2006, an astounding $7.8 billion was spent during 2004-2006 on computer repairs and replacements, due to breakdowns.

Key Services Offered by IT Consulting Companies

IT consulting companies enable businesses to maximize the IT returns on investment by tailoring their IT services to the organization’s needs. Some key managed IT services provided by IT consultants are:

• Server and application support
• Local Area Network (LAN) administration
• Anti-virus solutions
• Wireless solutions
• Web hosting

These services are vital to ensure smooth flow of information within as well as outside the organization, while ensuring confidentiality of key information. In the absence of such managed IT services, the entire organizational communication and administration will surely tumble.

Reviewing IT Consulting Companies: Factors to Consider

The first step in selecting an IT consulting company is to assess the current requirements of the business. This entails establishing the level and range of services required. For instance, some organizations only require basic IT monitoring, while others need a more extensive IT systems audit.

Some other key factors to bear in mind while choosing an IT consultant are:

• The business expansion plan: This is because the IT systems will also need to be upgraded accordingly. Ensure that the IT consulting company is capable of managing a greater work load.
• The supplier experience: This includes reviewing the past work done by the IT consultant. Good IT consulting companies have a strong presence across various industries and a high referral rate.
• Training: Good IT consulting companies train the organizational staff in managing the system themselves after the installation. Additional training of the staff about IT systems is also crucial for accommodating company growth.

The services of an IT consulting company are instrumental for innovation, which is an outcome of shared knowledge through collaborative communication. Besides, an IT consultant helps to maintain the status quo, through IT integration of new technologies and applications.

Visit www.percentotech.com if you seek the services of an established IT consulting company. Percento Technologies provides IT system solutions for numerous industries, from accounting and banking to construction, healthcare and real estate. The company also boasts an 89% plus customer referral rate.