The Firefighters method is action by crisis, and is one of the least productive possibilities both for the IT department and the company as a whole. It refers to the practice of leaving things alone until they fail, and with the level at which technology is integrated in today’s business world causes major issues.

Percento, through our Proactive Support Agreements, utilizes our Outsourcing Division to develop routine system maintenance to help keep your IT systems running smoothly. Just as you shouldn’t wait until your check engine light is on to change your oil, your IT system maintenance shouldn’t wait until after problems have presented themselves.

The Percento proactive approach is easy to rationalize for clients who utilize our Outsourcing Division as their IT department; however, this is not the only way we can assist firms in utilizing a Proactive methodology.

Our Professional Services division teams are well versed in the methods and IT processes which lead to adopting a Firefighters method, which in turn allows our teams to know what to do before the Firefighters method becomes your only option. Our audits can help your IT department determine what is needed to stop managing by crisis, and even help identify if additional resources, even part-time resources, are necessary to process Proactive preventative system maintenance.

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