After the Fact Repairs Can Be Costly
Another edition of IT stories is on its way. 
While online computer courses are great and can provide some insight to “Computer Repair and Networking for Dummies®”, they unfortunately can’t teach you how to repair the issues that arise if you use this insight incorrectly and do something wrong.
Many IT professionals have found themselves in this unlucky situation: the Non-IT pro who seems to think that they can fix it…until it breaks. It seems to cost more in labor if it becomes necessary to repair not only what the Non-IT pro tried to fix in the first place, but also the problems resulting from the attempted fix.
Case in point: I got a call from a fellow one morning stating that he had made a change to one of my clients’ systems. He said that it was broken, and I needed to go fix it. I contacted my client to find out what the story was. Apparently, my client had called in this person, who was a friend of one of my client’s employees, to do some specialty work because it would be “less expensive”, and this person claimed he could do the job with “No Problems”. Yeah, Right!
Well, after a substantial repair bill, I was able to solve my client’s problems and fix the issue. You may ask, “Why a substantial repair bill?” As it turns out, this guy had no clue how my client’s system was set up and when he made the changes over a period of two days he did not remember all of those changes. I had to comb through the entire infrastructure to find the changes he had made. Fortunately, I was able to get my client back up and running that morning; however, it took 4-5 days to completely put the system back together. It was not a pretty sight. My client was upset, and so was I, but fortunately it all worked out in the end.
Please take the time to share your stories with us. Thanks, and until next time have a Blessed day!!!